Customer Service - FAQ's




What happens after I place my order?

We will keep you up to date on the progress of your order. You will be sent a confirmation email which includes details of your order. Check delivery times depending on where you live. Once we despatch your order we will send you an email, so you can  keep a look out for your parcel.


What happens if I don't receive my order confirmation?

If you have placed an order but have not yet received an order confirmation and invoice email, please check your junk mail or spam folder in your email software. It could be the case that your email address was entered incorrectly or your payment was not processed. For assistance with an order please contact us.


Can I change my order after I've submitted it?

Sorry, no changes once you have completed checkout. If you are unhappy with your purchase once you receive it, send it back to us for a refund.


Oops I forgot my password, what do I do now?

If you don't know or have forgotten your password, head to the login link and click the 'Forgotten Password' link. Enter your email address and we'll send you another.


Can I order by telephone?

Yes, Simply call our friendly customer service team, Monday to Friday 8:00am to 4:00pm AEST,
Phone +61 7 3846 6366


I've never placed an order online before, is it safe?

Of course it is! Our Adorne online store payment gateway uses fully encrypted 128-bit security to ensure that your purchases are 100% secure.


How do I enter a Promo code?

All valid promotional codes need to be entered into the 'Redeem your Voucher' field in either the shopping cart or at checkout.


Can I send my order as a Gift?

You can send a gift to someone using the same method you would use to place an order for yourself. When you enter the checkout area all you need to do is replace the pre-populated shipping address with the recipients information. The goods will be delivered to the specified address without affecting your default address details for future orders.
You must specify the order is a gift by selecting the 'Gift wrap this order' check box at checkout. You can then also enter a personalized message for the gift card included. We will send the goods beautifully presented along with the card containing your message.
Please note there is a $5.00 charge for this service.


Can I send to multiple addresses?

No, we are not able to split shipments. You will need to create multiple orders if you wish to send to multiple destinations.


What about Stock availability?

New styles are placed on the site every week! Our aim is to bring you all the latest Adorne styles available to purchase through our online store. You have to be fast though because once our stock levels get too low we will remove the product from the website. 


My order has not arrived. How do I track my delivery?

You are able to track your delivery - Once your order has been dispatched you will receive an email confirmation of your shipping details, which will include a tracking number.
Please click on the following link to track your order once it has been shipped:


I received my online order but I have changed my mind. Can I return my item?

If you have ordered the wrong item, colour or style you are welcome to return the item and receive a refund. More details are available on our returns page. If you need further assistance with an order, please contact us.


What if there is a missing or incorrect item in my order?

Even though we try our best, mistakes can happen. Please refer to our returns page for more details.


I've returned my items but I have't yet received my refund.

Refunds are processed as soon as we receive the returned items from you. Please allow 5-7 working business days for your refund to post to your bank or credit card account. If you have still not received your refund after this time frame, please contact us.


Can I use my voucher online?

Absolutely, please enter the serial number into the 'Redeem your voucher' in either the shopping cart or at checkout.
Please note that Vouchers must be redeemed in full.


I'm looking for stock of a particular item.

You are able to search using the search function. You can search by product code, description or colour. If you still aren't having any luck, please contact us.


Do you deliver internationally?

Yes we deliver internationally to the following countries:  New Zealand, United States and the United Kingdom.
If you live outside these countries, please follow us on Facebook and we will update you when our policy changes.