shipping policy

1. The customer must ensure that the correct delivery address is entered at the checkout. For parcels that are un-deliverable and returned to Adorne a re-dispatch fee will be charged for the parcel to be resent. Freight charges paid for the original dispatch are non-refundable.

2. Depending on the nature of the goods ordered, Adorne will arrange for delivery of the goods by Australia Post or a courier. Adorne will endeavor to deliver the goods to customers within the time period specified at the time of placing the order. However, Adorne will not be liable to the customer or anyone else for any losses suffered or incurred due to delay.

3. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing the customer of how to collect the parcel during normal business hours. Parcels will be held by the delivery service for a maximum hold time. Should the customer not respond to a calling card and the parcel is returned to Adorne as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are non-refundable.

4. Once unclaimed goods have arrived in the Adorne warehouse, the customer will be contacted and the order will be held for a total of two weeks. Normal processing and dispatch time will re-occur. Once the order has been reshipped the customer will receive a confirmation email. If the customer does not respond within these two weeks, the order will be cancelled and the cost of the original invoice with be refunded.

5. For deliveries within Australia, the customer should allow for the delivery times specified by Australian Post. The estimated delivery date depends on where the customer lives, and is calculated from the time the customer receives the, 'order dispatched,' email and not from when the order was placed.

6. Deliveries are processed through Australia post and once dispatched from the Adorne warehouse will follow their terms and conditions which can be found here,

7. Adorne reserves the right not to accept an order, or to cancel an order if it cannot supply the goods.

8. Subject to the terms of any order Adorne will only ship orders when all items on the order are available for dispatch.

9. Subject to the Adorne returns policy, Adorne will take reasonable care to appropriately pack all orders, but will not be liable or responsible for any damage once the parcel has left Adorne.

10. Subject to payment, property and risk passes to the consumer upon delivery of the goods to the nominated delivery address. Anyone at the customer's nominated delivery address who receives the goods shall be presumed by Adorne to be authorised to receive the goods.